LEAD MANAGEMENT
Every lead and every buyer followed up
Most of the money is lost after the click. If you sell a service, we make sure every enquiry gets a reply and a booking. If you sell a product, we go after abandoned carts and bring past buyers back.
What you get
- Service businesses
Forms that get filled in
Short enquiry forms and booking links that ask only for what you need.
- Service businesses
A reply straight away
A first response by call, message or email the moment someone enquires.
- Service businesses
Qualified in a few questions
Short questions sort serious buyers from browsers before your team steps in.
- Service businesses
Booked into your calendar
Qualified leads pick a time, and arrive with their answers attached.
- Online stores
Abandoned carts recovered
People who left at checkout get a reminder while they still want it.
- Online stores
Past buyers brought back
Reorder reminders and new offers go out a set time after each purchase.
- Stores and services
Follow-up that keeps going
Timed messages over the following days, until the lead or shopper replies.
- Stores and services
Tracked back to the ad
Every lead and order is tied to the ad it came from, so spend follows what sells.
When you need this
Leads wait too long for a reply
Enquiries come in overnight or while your team is busy, and sit unanswered.
Carts are abandoned and nobody follows up
Shoppers get to checkout, leave, and never hear from you again.
Customers buy once and disappear
You paid to win them, and nothing invites them back for a second order.
Your team chases people who will never buy
Hours go on leads that a few questions would have filtered out.
How it works
- Step 1
We map the journey
From the click to the booking or the order, and every place people go quiet along the way.
- Step 2
We choose the right level
Simple capture is enough for some businesses. Others need a fully automated system. We match it to yours.
- Step 3
We build and connect it
Forms, replies, cart and reorder reminders, connected to your calendar, CRM or store.
- Step 4
We test and tune
We read real replies and results, then adjust the wording, timing and rules until it works as intended.
What a month includes
For service businesses, we keep the enquiry journey running: the form, the instant first reply, the qualifying questions and the booking. For stores, we run abandoned cart and past-buyer follow-up. Each month we read real replies and results, then adjust the wording, timing and rules. Every lead and order is tied back to the ad it came from, so you can see which creative brings real enquiries and orders instead of clicks alone. Lead management is part of the Full service plan, so see pricing.
Channels and tools
Replies go out by email, message or call, depending on what your buyers answer. We connect to your calendar, CRM or store platform, and Shopify stores are covered. We aim for the first reply to be just as fast whichever platform the lead came from. Your ad account and data stay yours. If a lead replies with a question we cannot answer by rule, it goes to your team with the full conversation attached.
Who this is built for
It suits clinics, home services, education and professional services that win customers by enquiry, and online stores losing sales at checkout or after the first order. Both kinds of business share one problem: people showed interest and then heard nothing. Fixing that is usually cheaper than buying more traffic. See video ads for service businesses for the ad side of the same funnel. Lead management also shows whether your ads are the problem, using the steps in our guide to diagnosing ad or funnel.
Who this isn't for
If you get only a handful of enquiries a month and answer each one personally within minutes, automation adds little. If your sales need a long in-person consultation from the first contact, we can still book it, but we will not replace the conversation. And if you are not running ads or driving traffic yet, start with video ad creative.
Questions
Is this for service businesses or online stores?
Both. For a service business it means every enquiry gets a fast reply, a few qualifying questions and a booking. For a store it means reminders to people who abandoned a cart, and messages that bring past buyers back.
Do I need a fully automated system?
No. Some businesses only need a clean form and a fast first reply, or a simple cart reminder. We start with what you need and add automation where it earns its place.
Will automated replies feel robotic?
We write them in your voice and keep them short and specific. When a lead needs a person, the system hands over to your team.
Why does response time matter?
A buyer is most interested right after they ask. The longer they wait, the more likely they have moved on to someone else.
Can you work with the tools I already use?
Where we can, yes. We build around your current setup and only suggest changes when something is holding you back.
How fast is the first reply?
The first reply goes out the moment someone submits a form or leaves a cart, at any hour. A person from your team takes over as soon as a lead needs one.
Can the follow-up work for a Shopify store?
Yes. We set up abandoned cart reminders and past-buyer messages that reconnect with your Shopify store, with timing and wording written in your voice. Every order is tracked back to the ad that produced it.
What happens to the leads and data if we stop?
They are yours. The ad account, the lead data and the customer list stay with you, and the plan is month to month with no contract. Our work can be handed over so your team can keep it running.
Stop losing people after the click
Tell us how leads and orders reach you today. We will show you where people go quiet.